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We know that sometimes you have questions, and we’re here to help! Below you’ll find answers to some of the most common questions our customers ask. This section is designed to make finding the information you need quick and easy.
If you can’t find the answer you’re looking for, don’t hesitate to reach out to us. We’re always happy to assist!
Delivery, setup and pickup of a bounce house is available at a nominal fee of $150, from our door to yours, within a 15-mile radius of our location at 123 Liberty Street Danvers, MA. Extra charges will apply for distances more than 15 miles away from our location.
We deliver/setup the day before your event and breakdown/pick up the day after your event.
All prices listed on this web page may or may not include setup and delivery. For further information, please call our Danvers MA location at 978-777-2050.
Event bookings, equipment rentals and agreements can only be confirmed with a 50 percent deposit in advance. The deposit is non-refundable. It is, however, put into your account and can be used towards any future booking for up to one year from the date of cancellation. We apologize for any inconvenience this may cause, but every time someone books an item we 1.) take it out of the "availability" list, therefore losing the business of any subsequent booking; 2) have it taken out of the warehouse and staged for delivery; 3) arrange logistics around the delivery with one of our trucks. This means many warehouse hours of labor, logistic planning and truck loading. This costs us money. When someone cancels, we have to reverse the process, causing additional overhead labor. Essentially, holding your deposit towards a future booking isn't penalizing you for the overhead that we were unable to justify with revenue, it's using the honor system holding you to a promise to book with us in the future. Because we understand "things happen" and you probably didn't cancel on purpose, we think this is fair and a "win-win" solution.
Order Changes: Changes to a reservation must be made at least 72 hours in advance of a pickup or delivery. An additional 25 percent fee will be charged for all changes made with less than 72 hours notice.
If any service or product provided is unsatisfactory, please contact Total Entertainment's party rentals management team at 978-777-2050.
You certainly can! Depending on which bounce you rent, you’ll need a large SUV or pick-up truck. We provide you with stakes/sandbags and a blower, as well as instructions on how to set-up the bounce.
Responsibility for rental items remains with the lessee from the time of delivery to the time of return. Please be sure all items are secured during time of use and protected from the weather. We do charge for missing or broken items.
Yes, we can provide a generator for $200.
At Total Entertainment, we specialize in a wide range of event types. Our most common events usually incorporate a combination of tents, tables, bounce houses, chairs, DJ's and artists. Since we can provide almost anything when it comes to parties, our past customers have found that they can save money and time booking all their party needs directly through Total Entertainment.
We make sure to clean and sanitize our equipment in between each rental to ensure that each piece of equipment is sanitary for future events.
Yes, we do. If you’d like to be additionally insured, we charge an additional $150 for that.
We require a 50% non-refundable deposit, credit card, and signed contract to secure bookings.
You’ll receive a confirmation email a week before your party to discuss/confirm the delivery/pickup logistics.
It depends on the day and time of your event, but we usually can accommodate same day delivery/setup/pickup. We charge additionally for this.
